Los Angeles Tourist Accessibility Guide - Los Angeles International Airport
LAX Official ADA Page: LAX Travelers with Disabilities web page
LAX Contacts
- General Information Voice: 855-463-5252
- California Relay Service for the Deaf [more info]: 800-735-2929
- Airline ADA Links - visit the LAX Official ADA Page and click "Airline ADA information" tab to find the ADA information page for your airline
Parking
Wide parking spaces are located in all LAX parking lots and structures, close to elevators (as applicable). Handicapped parking spaces are identified by the traditional symbol on a blue sign (or marked "Disabled Parking"). All cars at LAX must pay the posted parking rate, including cars with disability placards.
Wheelchairs
Many major airlines provide wheelchair assistance upon request. To make sure a wheelchair is available at the proper time, it's best to reserve one in advance of a flight departure or arrival by contacting your airline. See the Airline ADA Links (above) for information on how to contact your airline.
FlyAway Bus Service
All buses on the FlyAway Bus Service, connecting LAX airport to Union Station (in downtown LA) and Van Nuys (in the San Fernando Valley) are equipped with wheelchair lifts. Drivers can assist patrons with bagge and to get on and off the bus.
Transportation Between Terminals
If you have to travel from one terminal to another in order to make a flight connection, you can use the free LAX Shuttle "A" that operates continuously around the Central Terminal loop. Shuttles are lift-equipped for wheelchairs.
Facilities
Rampways - are provided from street to sidewalk level in front of all terminals, and at entrances to other public buildings where there are stairs to negotiate.
Elevators - are located near public stairways and escalators in all passenger terminal buildings. Multi-level parking structures also contain elevators centrally positioned adjacent to terminals.
Telephone Booths - each passenger terminal provides public phones wide enough to accommodate wheelchairs. A Telecommunications Device (TDD) for the deaf or speech-impaired is available in all terminals near the Travelers Aid public information booths. Amplified telephones for the hearing-impaired are available in every terminal. All public telephones at LAX are hearing-aid compatible.
Restrooms - in all terminals contain a special extra-wide toilet stall equipped with side grab bars. Look for the disabled symbol. Restrooms equipped for the disabled (unisex) are available at Terminal 2 on the Upper/Departure Level and at Terminal 6 on the Lower/Arrival Level.
Restaurants - coffee shops and snack bars providing fast-food service are wheelchair-accessible in all passenger terminals. These facilities are designed so that disabled persons have easy access to food service counters and ample space to dine while in wheelchairs.
Other Assistance
Entry to LAX Airport is only allowed for airline passengers and persons meeting, accompanying or assisting them. People with special needs can be accompanied by health care assistants or guardians to the ticket counter. If friends or family members want to accompany an elderly or disabled person to or from the aircraft gate, they need to obtain permission from the airline.
